- Overall, we were incredibly pleased with the service, planning, support and complete trip to Berlin. Planning school trips are stressful and full of admin, but Summor (our trip advisor) was fantastic and always responded to emails quickly and answered my questions or concerns. Everything we asked for was planned, changed or adapted to suit our group which was brilliant. The hotel was perfect for older students as they were able to enjoy themselves in the evenings with the facilities while staff could easily monitor where they were. The hotel rooms were clean and ideal for the students, while breakfast and dinner were just what the students needed to start and end the day. The itinerary was clear and easy to follow and very detailed. This proved vital when planning the use of public transport. The Vamoos app made things even easier in this regard. My only criticism, and it is a minor one, is that on some days (particularly when visiting the Topography of Terror, Sachenhausen and Wannsee) the day seemed quite crammed and it resulted in students not getting the best opportunities to take in these locations as we always had to rush and leave once the planned guided tours had finished. In future, I've learned that I would definitely like to spend more time in these places. In some cases as well, the tour guides were not always suitable for the students and the information provided was a bit above the students' knowledge level. Though I appreciate this isn't necessarily something the company is entirely responsible for.
However, this did not dampen the mood or enjoyment of the students and we would most certainly use the company again. We had fantastic time in Berlin and this was definitely helped by having such a well planned tour. Thank you.
Published on: 26 February 2018