DMC Agent Safety

In many of our destinations, we book suppliers via destination management companies (DMC), which we refer to as Agents.

Utilising Agents allows us to secure better pricing, wider access to reservations and additional support in destinations if needed.

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We will risk assess all agents we use for our school trips. Our extensive audit will require the agent to cover all aspects of health and safety in relation to our school trips, including:

Accommodation - all aspects related to safety in relation to school trips, from food hygiene to beds, water to balconies and fire safety.

Transport – compliance with all the relevant and necessary local and International/national codes of practice and laws.

Excursions—All excursions comply with the relevant and necessary local and International/national codes, practices, and laws.

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Management of Agent Audits

A rating will be awarded to all excursion audits; the possible ratings are as follows:

PASS

It conforms to all local and International/national requirements, and safety is good. No improvements are required at the time of inspection.

FAIL

Regardless of conformance with local and national requirements, this rating means the agent is below the required standards in terms of health and safety, and as a result, Adaptable Travel will not use the agent.

If any complaints are received regarding health and safety, the relevant agent will be contacted to ensure the issue is rectified. Depending on the severity of the issue, an additional audit may take place to ensure Adaptable Travel is happy to continue using the agent.

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Regularity of Questionnaires

Questionnaires for Agents will be collected every three years at a minimum. If any complaints relating to health and safety are received, additional questionnaires will be requested more frequently.

If we become aware that an Agent is considered inappropriate in any way, that Agent will be removed from the supplier list. The Agent in question will only be reinstated once the problems have been rectified.