We know that a lot of time and effort goes into running tours, which is why we want you and your group to enjoy it as much as possible whilst away. In this section you will be able to see how we try to ensure your tour runs as smoothly as possible whilst being there for you at every turn.

Frequently Asked Questions

Q: What happens if I need assistance while away with my group?
A: All group leaders have access to a 24 hour emergency contact number for the duration of their tour. Our 24 hour emergency line is staffed at all times by one of our experienced tour operators ensuring the best possible support.

Q: What if we need to seek advice while we are away that is not considered an emergency?
A: We recommend that if you have any basic queries while away that you speak to your coach driver (if applicable) or the hotel reception staff. In most cases these representatives will be able to assist regarding the majority of minor issues.

Q: Should I look after the group’s passports while we are away?
A: We would only recommend that you look after all passports if the accommodation used offers a protected hotel safe. We would also recommend that you keep a copy of all passport numbers, date and place of issue in a separate place.